Delivery timelines
Orders are packed and dispatched within 24–48 hours of payment confirmation on WhatsApp. Once shipped, delivery takes 3–5 business days for most of India, and up to 7 business days for remote or hill-station pin codes.
| Region | Estimated delivery |
|---|---|
| Rajasthan (local) | 1–2 business days |
| Metro cities (Delhi, Mumbai, Bengaluru, etc.) | 3–4 business days |
| Rest of India | 4–5 business days |
| Remote / hill areas | 5–7 business days |
You'll receive a tracking link on WhatsApp as soon as your order is handed to the courier.
Shipping charges
We keep this simple and confirm the exact shipping charge for your pin code during your WhatsApp order chat, before you pay. As a general guide:
- Orders above ₹499: free shipping across India
- Orders below ₹499: a flat ₹49 shipping charge applies
- Fresh raw leaf orders may carry a small additional charge for insulated packing on longer routes
Packaging standards
Powders are sealed in food-grade, resealable pouches inside a rigid outer box to prevent crushing in transit. Fresh aloe leaves are individually wrapped in breathable paper and cushioned separately, since they're a living product and need airflow rather than an airtight seal.
All packaging is kept minimal and recyclable — we avoid single-use plastic wherever the product allows it.
Returns & damage replacement
Because our products are perishable, single-ingredient herbs, we're unable to accept returns once an order has been opened or used. That said, if anything arrives damaged, spoiled, or incorrect, we will always make it right.
- Send us a photo or video of the issue on WhatsApp within 24 hours of delivery
- We'll verify and arrange a free replacement or a full refund to your original payment method
- Replacements are dispatched within 24 hours of approval, following the same delivery timeline above
Order changes & cancellations
You can change or cancel your order any time before it's marked as shipped — just message us on WhatsApp and we'll update or refund it. Once an order has shipped, it can no longer be changed, but the damage replacement policy above still protects you.